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Frequently Asked Questions

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Are your products kid and pet friendly?
Yes! All our cleaning products are 99% green at RTU. Our cleaning chemistry is safe for all pets and kids!
Do we need to vacuum?
Yes. The carpets need to be vacuumed at least 3 days before our cleaning appointment. If you can’t get to it, there is a $25 charge to vacuum.
Do you guarantee pet urine odor removal?
Yes! When using our enzyme deodorizer, we guarantee urine odor removal.
Do you move furniture?
We mostly clean around furniture. We recommend you move smaller items into rooms we are not cleaning, or on top of the beds.
How do we pay?
We accept cash, checks, and cash app. We can accept debit and credit cards too but there is a 3% processing fee.
How long does it take the carpets to dry?
It can take as little as 2 hours, up to 8 hours to dry. This all depends on the condition of the carpets and whether or not we treat pet stains.
When can we walk on the carpet after it’s been cleaned?
The carpets are safe to walk on while damp. We recommend bare feet, or clean house slippers.
Why doesn’t normal cleaning remove the urine odor?
Cleaning does a great job at removing surface soil. The odor is coming from your padding and subfloor. We need to use the active enzyme deodorizer to break down the urine that’s dwelling in the padding and subfloor.
Will the stains come out?
We can’t guarantee stain removal. Sometimes stains are as permanent as tattoos. These usually include ink, paint, urine (that gets direct sun), furniture stains, and worn walkways. We use specialty spot removers that can be effective at removing the stains, but they can be permanent sometimes.